Navigation Content


Enterprise, Professional, Standard

Support for PaperPort

Search Nuance Knowledgebase:
Product registration

Online registration takes only a moment and gives you several advantages.   Here support activation icon
Product activation

A simple, anonymous, secure process to ensure you received fully-functional software.   Here support download icon

Software updates, drivers, service packs and patches.   Here

Hardware compatibility

Check here for the latest list of certified devices to work with your Nuance product.   Here

Top 5 frequently asked questions

Contact Support

New Zealand Telephone Support

Customer Service
Monday–Friday, 9am to 5pm (Sydney time)
+61 2 9458 5746 (NZ number coming soon)
For help with product/sales inquiries, licensing, and returns

Online Order Inquiry
For assistance with your order from the Nuance online store, please contact Digital River Customer Service. See your order confirmation email for details.

Technical Support
Monday-Friday, 9am to 5pm (AEST/AEDT)
0800 523 585
For help with activating, registering, configuring, or other problems encountered using your Nuance Desktop Product.


Policy and Rates

Online Support

Access our customer portal now.

Customer Login

Forgot your username or password?
Create a New Account.

Business to Business Customers

Customers and Partners who have a business to business relationship with Nuance, including Maintenance & Support Contracts, Reseller or Distribution Agreements. Please create or access your account through the following site to ensure proper handling of support entitlement.

Nuance Network Enterprise Support

Need international support? Select your country from the following list or select your country's Nuance site from the country list at the top of the page.

   New Zealand

Choose your country.