End users receive one phone incident at no charge for all active products, and then can access telephone support for additional incidents for USD 19.95 per incident. Phone support is only available for registered users. Letter/Fax support is not available.

Issues not included in the online support will not be charged.

Japanese Customers, click here: http://japan.nuance.com/support/ to visit to the Japanese support site.

Product Group Fee & Phone details  Active USD 19.95 per chargeable phone support incident Dragon NaturallySpeaking 10 OmniPage 16 OmniPage Professional 16 OmniPage Pro X (Mac) PaperPort Professional 11 PaperPort 11 PDF Converter Professional 5 PDF Converter 5 PDF Create! 5 New Zealand: 800-523585 Australia: 1300 856 388 Hours of Operation: Monday - Friday 9:00 - 17:00 (per locale)  Mature USD 19.95 per phone support incident Dragon NaturallySpeaking 9 OmniPage 15 OmniPage Professional 15 PaperPort Professional 10 PaperPort 10 PDF Converter Professional 4 PDF Converter 4 PDF Create! 4 New Zealand: 800-523585 Australia: 1300 856 388 Monday - Friday 9:00 - 17:00 AEST Email Only Online self-service support only Dragon NaturallySpeaking 8 IBM ViaVoice Pro USB Edition 10 IBM ViaVoice Standard Edition 10 IBM ViaVoice Mac OS X Edition OmniForm Premium 5.0 OmniForm 5.0 OmniForm Filler 5.0 TextBridge Pro 11 .com Knowledge Base support only