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Customer service knowledge to help you succeed.

Use the search tools below to find case studies, white papers, demos and other resources that demonstrate how Nuance helps address your customer service challenges.


Video
Video

An overview of the Nuance Omni-Channel Customer Engagement Platform

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Whitepaper

4 digital “must-dos” to build loyalty while collecting.

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Data sheet

Nuance Incident Communications is a proven automated notification solution that allows organizations to rapidly respond before, during and after a critical incident, connecting them to important audiences including employees, customers, citizens, or students with interactive voice and two-way text messages, emails, pagers and mass communication devices such as public address speakers and digital displays.

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Whitepaper

This white paper describes how your customers’ expectations for self-service have changed and explores how you can create an IVR strategy that allows your IVR experience to become a market-differentiation tool, continues to improve your bottom line and serves as a foundation of your entire self-service strategy.

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Whitepaper

This white paper describes how your customers’ expectations for self-service have changed and explores how you can create an IVR strategy that allows your IVR experience to become a market-differentiation tool, continues to improve your bottom line and serves as a foundation of your entire self-service strategy.

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Whitepaper

White Paper: Learning to Speak “Customer-ese”

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Data sheet

46 Languages / 110 Voices are currently available. More languages will be rolled out over the next two quarters, and new voices and languages will be added on an ongoing basis beyond that.

Whitepaper
Whitepaper

Learn how financial institutions can address evolving consumer expectations for mobile and web banking with virtual assistants.

Data sheet
Data sheet

Nuance Foundation Technologies :: Nuance Recognizer v10.5

Case study
Case study

Learn about the risks and opportunities surrounding generational preferences for customer service.

Demo
Demo

Watch how Nina delivers intelligent, conversational customer service – how, when and where customers want it.


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