Nuance Natural Language Understanding (NLU) serves as a foundation for self-service solutions that deliver unprecedented flexibility, efficiency and customer satisfaction.
A core technology behind our conversational IVR and virtual assistant solutions, NLU enables smarter and more efficient applications that can quickly route callers and enhance the customer experience throughout the entire self-service engagement.
Understanding Natural Language: Learning to Speak Customer-ese white paper
Learn how natural language provides a more intuitive, engaging customer experience, while improving automation rates and lowering contact centre costs.
As a leader in NLU technology, Nuance brings unparalleled expertise – delivering improved routing accuracy, shorter calls and the know-how to turn caller intent data into a more conversational, intelligent self-service experience.
Natural Language Understanding is a key component in our conversational IVR solutions, serving to enhance the caller’s self-service experience while delivering efficiency and automation improvements.
Call Steering allows customers to use their own words to describe why they are calling, eliminating navigation complexity and resulting in a faster, more direct path to resolution.
Natural language-powered virtual assistants enable customers to easily engage with self-service systems by speaking or typing their own words and using natural dialogue that mimics a live agent interaction.
Correctly recognises a large proportion of out-of-grammar inputs with high confidence. SmartListener technology can be applied across every dialog in the speech application, drastically improving recognition accuracy.
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.
Understanding Natural Language: Learning to speak customer-ese
This paper explains the specific benefits of natural language in speech recognition and the approaches are examined in detail.
Listen to your customers
Why financial services companies use natural language, real-world results and six reasons to invest now
Speech IVR solution helps NYC311 deliver a superior customer experience at a lower cost, increasing call centre capability by over 20% during high demand days and emergency response periods.
Read how the airline reached new heights in customer service with a fast, personalised self-service IVR system powered by Nuance.
How To Create an IVR That Your Customers Will Love, Not Loathe
What does your IVR say about your organisation? If you care about your brand reputation and competitive position, it’s time to rethink your IVR experience.