Customers expect conversations that span channels and time. By adding cross-channel contextual awareness, your company can connect the dots while better connecting with customers.
Deliver a more human, intelligent and personalised digital experience with Nina, a virtual assistant offering conversational customer interactions on your website and mobile app.
"My voice is my password." These five simple words eliminate passwords, PINs and security questions to deliver a positive experience at the start of every customer interaction.
We can help you transform innovative technology into intelligent customer service solutions for your most critical business challenges – providing maximum results with minimum risk.
Greeting customers with knowledge of their most recent interaction allows you to pick up the conversation from where it left off. Connect the dots across channels and time to create a consistent experience and more engaged customers.
Touchtone and speech IVR may have been good enough in the past, but not anymore. Conversational IVR enhances self-service interactions while delivering cost savings, efficiency and increased customer satisfaction.
Cost-effectively connect with your customers in the personalized way they expect – providing the relevant information they need, when they need it and coordinated across channels for optimal results.
Our cloud platform delivers the technology your business needs even as demands shift. Eliminate costly capital expense, maintenance and IT burdens without sacrificing flexibility or reliability.
Nina engages with your customers efficiently, consistently and as conversationally as a human employee would. Significantly improve your mobile and web experiences, reduce operating costs and increase sales value and conversion.
Deliver an intelligent live chat experience on your website. Nina Web increases sales value and conversion rates while reducing agent-assistant service volumes.
Extend intelligent live chat experiences to mobile devices via in-app messaging in native mobile applications, two-way text messaging over SMS, and within leading messaging applications such as Facebook Messenger.
Improving the customer experience, reducing agent-assisted service costs and cutting down on fraud. This is the proven track record of Nuance Voice Biometric solutions, deployed at the world’s most trusted financial institutions and innovative enterprises. Discover a world without passwords, PINs and security questions.
Replace passwords and PINs with the voice of your customers to deliver easy, efficient and secure authentication for your mobile apps, IVRs and even websites.
Transform the call centre experience by eliminating the interrogation process at the beginning of each call – cutting down average handle time and fraud while increasing up-sell opportunities.
You may already deliver great service to your customers. But every now and then, you need an extra hand, a new skill or even a major development partner to help you deliver the most value to your customer. That’s exactly where we come in.
Let Nuance business consulting be your trusted advisor, delivering strategic guidance and roadmaps for optimising experiences and results across your customer service channels.
We have the most experienced and qualified delivery team in the industry, and we’re ready to help you design, develop, test and launch proactive customer service solutions to meet your needs.