Automatic. Accurate. Amazingly intuitive.

Nuance Automatic Speech Recognition (ASR) increases the efficiency of self-service applications and delivers an excellent customer experience – all with a flexible feature set and price point.

Speech recognition without frustration

As the foundational technology of our contact centre and customer service automation solutions, Nuance ASR brings applications to life. It enables more efficient use of resources and exceptional customer interactions through better accuracy, flexibility, reliability and ease of use.

Improved accuracy and confidence

35.6% relative improvement for US-English
20% average improvement across 44 languages

Why Nuance

Nuance ASR expertise has been perfected over 20 years of delivering intelligent self-service solutions. With over 250 cumulative years of speech R&D experience, we are experts at developing the best quality experience for your customers.


Solutions & Technologies

Making interactive voice response more interactive

Conversational IVR

Nuance ASR is the foundation of the conversational IVR and serves to enhance the caller’s self-service experience – all while delivering increased efficiency and automation improvements.

Call Steering

Call Steering allows customers to use their own words to describe why they are calling, eliminating navigation complexity and resulting in a faster, more direct path to resolution.

Nuance Recognizer

Recognizer dramatically increases the efficiency of your automated customer service solutions, offering high recognition accuracy and enabling more natural conversations.

Loquendo ASR

Part of the Loquendo Small Business Bundle, Loquendo ASR is geared for small and medium-sized businesses looking for simple, cost-effective solutions to improve customer service without sacrificing quality.

Automatic Speech Recognition in action


On the speech track
Hear Amtrak’s vision for their contact centre, how speech automation has transformed their customer service organisation and how their 10-year partnership with Nuance has impacted customer experience and operations.

Interactive case study

US Airways
Read how the airline reached new heights in customer service with a fast, personalised self-service IVR system powered by Nuance.

Professional services

Experienced support for exceptional results

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.

Explore professional services



5 Must-Do's for Self-Service-Magic
Learn how to win customers for life through intelligent, engaging self-service.

How to Create an IVR that Your Customers Will Love, Not Loathe
Four ways to meet your customers’ self-service expectations.

Case study

GE Money
Recognising the opportunity to reduce the volume of calls handled by contact centre agents, GE Money invested in intelligent call routing technology and self-service applications.


How To Create an IVR That Your Customers Will Love, Not Loathe
What does your IVR say about your organisation? If you care about your brand reputation and competitive position, it’s time to rethink your IVR experience.

Learn how Automatic Speech Technology is built for your business – and designed around your customers.

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