At the core of our contact centre solutions, Nuance Recognizer enables human-like conversations that create more satisfying self-service interactions while reducing costs.
Nuance Recognizer is built on the 10th-generation of our ASR engine and delivers the industry’s highest recognition accuracy, increasing the efficiency of self-service solutions. It easily understands and interprets spoken and touchtone input to help you deliver seamless self-service and an enhanced customer experience.
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With 35% improvement in accuracy and superior flexibility, your company can design and build robust self-service applications that save money by automating repetitive tasks.
Recognizer can capture and interpret natural conversational speech with over 10 times the improvement in semantic interpretation performance – placing fewer constraints on application design and functionality.
Unaffected by noisy environments, bad call quality or regional accents, Recognizer learns from mistakes and makes automatic adjustments to improve accuracy over time.
Quickly analyse a variety of data to help you improve system performance with a powerful set of included reporting and analytics tools.
Correctly recognises a large proportion of out-of-grammar inputs with high confidence. SmartListener technology can be applied across every dialog in the speech application, drastically improving recognition accuracy.
Nuance application tools allow you to get the most out of your speech-enabled self-service solution by delivering a complete framework for observing and improving your system’s performance.
Harnessing the experience of our professional services team, these prepackaged, reusable, highly configurable VoiceXML application building blocks for call flow, code and grammars are designed to fit into existing call flow and application design.
Recognizer can transform your automated IVR into an intelligent, self-service system by turning a one-way dialogue into a conversation – making it faster and easier for customers to get things done.
Call Steering allows customers to use their own words to describe why they are calling, eliminating navigation complexity and resulting in a faster, more direct path to resolution.