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Nuance Launches First-Ever Cloud-Based Voice Messaging and Voicemail-to-Text Service in Vietnam with CT-IN and Vinaphone

Vinaphone Service Marks Nuance’s First Cloud-based Voice Messaging and Voicemail-to-Text Offering in Asia

BURLINGTON, Mass. – February 4, 2015 Nuance Communications, Inc. (NASDAQ: NUAN) today announced that it has partnered with CT-IN to deliver an entirely new cloud-based voice messaging solution in Vietnam with Vinaphone, Vietnam’s leading mobile network provider. As a result, Vinaphone’s mobile subscriber base of more than 30 million people will have access to a voice messaging system that will provide them with both recorded audio messages and their transcriptions. The launch also marks Nuance’s first ever voicemail-to-text deployment in Asia.

“This is a new paradigm in voice messaging and communication for Vietnam and Southeast Asia, driven by an innovative vision shared by Vinaphone and CT-IN,” said Dan Faulkner, senior vice president, Nuance Mobile. “By combining our voicemail-to-text service with a cloud-based voice messaging platform, Vinaphone is able to offer a powerful messaging service designed specifically for the needs of the mobile consumer.”

CT-IN has delivered Nuance’s solution to Vinaphone. Leveraging a cloud-based system makes it possible to quickly and efficiently deploy an innovative voice messaging system in emerging markets like Vietnam, where legacy voicemail systems have not been deployed.

Vinaphone’s voice offering to its subscribers will give callers the ability to leave a voice message when there is no answer to their call or if the called party is busy. Additionally, those subscribers will receive an SMS notification when a new voice message has arrived, containing a transcribed preview of every voice message. From there, the subscriber can retrieve the full voice message, or save it for later. Messages can be replied to or forwarded via SMS.

Nuance’s recent third-party survey conducted by Research Now exploring the text and voice messaging habits of mobile smartphone users found that a majority of respondents valued the combination of text-based and voice-based messaging options as opposed to standalone offerings.

“Working with Nuance, we are able to bring Vinaphone and its subscribers voicemail-to-text for the first time in the country’s history. We’re able to deliver an innovative service that doesn’t require a heavy infrastructure, and transcends the antiquated voicemail systems that most people experience today – putting CT-IN and Vinaphone at the forefront of global messaging innovation,” said To Hoai Van, vice president, CT-IN.

“Visual voice messaging is more than just a value-added service for our subscriber base – it’s an entirely new way for our consumers to stay connected to friends, family and colleagues. And there’s incredible value to Vinaphone, allowing us to drive increased revenues overtime through call completion – all without the costs incurred from a legacy voice messaging infrastructure thanks to Nuance’s innovative cloud services,” said Mr Cao Duy Hai, CEO, Vinaphone.


Vinaphone’s service is currently available to subscribers. Upon subscription, Vinaphone will offer one week free as a trial. From there, the service will be available as a weekly paid subscription.

Nuance’s Dragon Voicemail-to-Text delivers the best of both worlds by turning voicemails into text messages or email messages that people can both read and listen to, as well as save or forward – whenever, wherever – leveraging Nuance’s leading voice technology as part of Nuance Cloud Services. Dragon Voicemail to Text delivers transcribed voicemail, along with the original audio, to the mobile phone, PDA, and/or email account. This process streamlines the communication flow, saving both time and money. People never have to write down the information from a voicemail; important numbers, names and addresses are easy to find, easy to access and will never get lost.

About CT-IN

Joint Stock Company for Telecom and Informatics (CT-IN) is a subsidiary of VNPT (VNPT own 32% of the shares), which is a leading company of telecommunications, information technology, and automatic solution for smart buildings. CT-IN is the first company execute mobile network deployment projects in Vietnam and considered a number one company continuing to capture largest shares of construction, installation and integration infrastructure services for big GSM carriers as Vinaphone and Mobifone. CT-IN is providing many flexible products and services, design and setup NEC microwave transmission system for Vinaphone and Mobifone, 2G/3G/4G network deployment services, value-added service. For more information, please visit:

About Vinaphone

Vietnam Telecom Services Company, VinaPhone, is the leading mobile operator in Vietnam, provide Mobility information, texting SMS message and card-operated payphone services. It is operating 2G/3G network and very proud to be the first mobile operator launching 3G (Oct 12, 2009), the first mobile operator provide coverage in 100% Vietnam and has been achieving a lot of VAS based awards granted by MIC and Vietnam Mobile Award annually.  Vinaphone has 6 mobile prefix numbers (091, 094, 0123, 0125, 0127, and 0129) and about 36 million active subscribers. For more information please visit

About Nuance Communications, Inc.

Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit:

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