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Nuance Expands Asia-Pacific Presence to Serve Equitrac Users

Service and Support Expanded to Meet Customer Demand and Needs

SYDNEY, Australia, July 17, 2013 – Nuance Communications, Inc., a leading provider of speech and imaging solutions, today announced the Company has expanded support, service and staff in Asia-Pacific to meet growing customer requirements. Specifically, during the past few months Nuance introduced:

  • Extended Support – Since May 2013, Nuance has added dedicated lines throughout Asia-Pacific, available for Equitrac Express, Equitrac Office and Equitrac Professional products to partners who support customers in the region. Local Asia-Pacific support numbers are available at Support is available Monday to Friday 8:00am New Zealand Time to 5:00pm Singapore Time. In addition, a full online portal with self-help articles and the ability to create and manage service requests with Nuance Customer Support is available at
  • Improved Distribution Network – To help Nuance partners more effectively capitalise on market demand, Nuance is shifting its distribution network to directly support regional partners with enhanced pre and post-sales support, and customer service.
  • Additional Local Staff – Nuance increased local staff 80 percent with plans to increase an additional 55 percent. This staff is dedicated specifically to service and support.

“Nuance’s investment in and dedication to the Asia-Pacific market is unwavering and we will continue to deliver the best print management solutions, support and service in the market,” said Stephen Dubois, Director, Nuance. “Equitrac is a proven solution effective at helping organisations reduce costs, address green initiatives, track printing usage, and increase the security and efficiencies of their organisations.

Nuance Communications, Inc.

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit

Trademark reference: Nuance, the Nuance logo, and Equitrac are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names referenced herein may be the property of their respective owners.

Media and Industry Analyst Contact:
Karen Raccani
Nuance Communications, Inc.
Tel: +61 2-9434-2343

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